Grande Villas' Partner SunTrust Takes Top Spot in Customer Satisfaction

11/05/2008

THE CHARLOTTE OBSERVER
Published: October 21, 2008

SunTrust Banks Inc. claimed the top spot for mortgage-origination customer satisfaction in an annual survey by research firm J.D. Power and Associates released today.

With a score of 790 out of 1,000, SunTrust, based Atlanta, nipped National City Corp., based in Cleveland (788), and Wachovia Corp., based in Charlotte (786). Wachovia, which is being sold to Wells Fargo & Co. after having suffered mortgage-related losses, held the top spot in the 2007 survey with a score of 827.

Wells Fargo, based in San Francisco, placed fourth with a score of 766, followed by Bank of America, based in Charlotte (764). Bank of America fell from the No. 3 spot last year, although its score climbed four points.

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